Klean Pets Co

855 Klean Pets (553 2673)

Important Tax Information:


There is no tax collected on any products unless you are ordering from Nevada. We do not charge tax, we collect it for the state. Nevada state sales tax 8.10%.


Shipping:


Seller is NOT responsible for lost, stolen or damaged shipments; all claims must be settled with the shipper.

 

Please provide a physical address and not a PO Box for the shipping address. Shipper can not deliver to a PO Box.

 

Items usually ship out from our facility within 24-48 hours (excluding weekend and holidays) upon the receipt of full payment. You will receive tracking number via e-mail.

 

Your phone number is required and it will assist the shipper to contact you in case of delivery problem.


Delivery time is generally 2-5 business days, but the delivery time is not guaranteed. If you do not receive, your package within 7 business days after payment is made and fully cleared, please contact us. The shipping company will not accept liability for loss if reported beyond 7 days of the scheduled delivery.


Full payments for orders that are received on Friday, Saturday, Sunday or Holidays, package will usually be sent out on the following business day.


If you have any questions regarding our product, please do not hesitate to ask.


Return: Important Note (Please Read):


Remember: your satisfaction is always our goal! Please contact us first for ANY dissatisfaction with the transaction, as we are always willing to work things out.


Please fill out the contact form for return authorization (RMA) before sending back the item.


15% charge-back will apply to all returned Items to cover our cost of packaging, shipping and credit card transaction fees.


Customers are responsible for the freight costs on all returns.


Please inspect all parts for damage or imperfections before mounting product onto the wall.


The PET BIDET™ is returnable within 30 days (before installation). After installation, the PET BIDET™ is non-refundable due to hygiene concerns. Customers will be responsible for all shipping charges on returned items and must be completed within 30 days from the order date. A return authorization (RMA) is required and must be obtained prior to return.


Retractable leash is returnable within 30 days. Customers will be responsible for all shipping charges on returned items and must be completed within 30 days from the order date. A return authorization (RMA) is required and must be obtained prior to return.


Harness is returnable within 30 days if package is unopened If opened the Harness is non-refundable due to hygiene concerns. Customers will be responsible for all shipping charges on returned items and must be completed within 30 days from the order date. A return authorization (RMA) is required and must be obtained prior to return.


Super absorbent towel is returnable within 30 days if unopened. If opened, the super absorbent towel is non-refundable due to hygiene concerns. Customers will be responsible for all shipping charges on returned items and must be completed within 30 days from the order date. A return authorization (RMA) is required and must be obtained prior to return.


Buyers Remorse or undeliverable shipments are subject to a 15% restocking fee when return freight is prepaid. A return authorization (RMA) is required and must be obtained prior to return.


We would ask that you provide your reason for your return as we use this information to constantly improve our products.


Shipping charges that are incurred by the customer for merchandise being returned to Klean Pets, Co for any reason must be paid by the customer. It is the customer's responsibility to pay all shipping and restocking charges that are incurred due to customer cancellation.